Customer Host Supervisor (12 HRS)

White Stuff • Newark, NJ

3d • Onsite

About The Position

The Customer Host Supervisor supports the team in ensuring the shop delivers an amazing customer experience. This role involves working alongside the Shop Manager to achieve excellent shop commercial, visual, and operational standards, and to support the development and training of the team. The position requires leading by example, coaching the team on customer service, promoting multichannel shopping, maintaining visual standards, making commercial decisions, understanding KPIs, and supporting staff management processes. The role also includes processing deliveries, assisting with stock takes, ensuring compliance with policies, and understanding health & safety procedures. Additionally, the role involves promoting the company's charity partner and ethical sourcing practices.

Requirements

• Passionate about Retail and Fashion.
• Determination to grow and succeed.
• Ability to thrive in a team environment.
• Ability to inspire others with passion and expertise.
• Ability to be your true self and bring out the best in others.
• Good understanding of KPIs and ability to communicate them to the team.
• Good operational knowledge of in-store systems and processes.
• Good understanding of policies and procedures.
• Understanding of Health & Safety and emergency procedures in store.

Nice To Haves

• Weekend availability may be required.

Responsibilities

• Leading by example and coaching the team to ensure excellent customer service in line with A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
• Promoting and compiling customer information in line with data protection regulations, driving email conversion and sign-ups.
• Introducing customers to and championing multichannel shopping through endless aisle orders within the team.
• Maintaining high visual standards instore.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding product features (fits, style, fabrics) and explaining them to customers and promoting them within the team.
• Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.
• Supporting the coordination of promotions, incentives, and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.
• Holding a good understanding of and ability to communicate to the team the shop’s Key Performance Indicators (KPI).
• Being a team player and leading team briefs in management absence to ensure the team is set up with information and motivated to achieve targets.
• Holding a good understanding of KPIs and communicating them to the team, striving to continuously improve team performance.
• Organising and supporting the running of the shop through staff management processes such as Rotageek.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with customers and ensure compliance with daily/weekly actions.
• Assisting management in creating a positive atmosphere in the shop focused on delivering the best sales and customer experience results.
• Supporting with motivating and rewarding the team through praise and recognition.
• Living and championing Brand Values within the team.
• Delegating tasks to the team appropriately to ensure the day-to-day running of the shop.
• Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.
• Seeking out opportunities to train and develop the team.
• Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.
• Cascading People Team communications such as Retail Family Gathering to the team.
• Processing deliveries efficiently and ensuring shop floor products are replenished and always available for customers.
• Assisting in supervision of stock takes and audits to ensure accurate reconciliation.
• Supporting with compliance and day-to-day transactional running of the shop, including necessary paperwork, cashing up, and having good operational knowledge of in-store systems and processes.
• Showing good understanding of policies and procedures.
• Escalating operational issues and risks to the relevant function.
• Understanding Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence.
• Supporting visits from internal stakeholders with a professional approach.
• Holding responsibility for efficient and accurate ship from store and Click + Collect processes.
• Assisting with stocktake and audits to ensure accurate reconciliation.
• Holding an awareness of the charity partner and its positive impact, including supporting any events or charity promotions.
• Understanding the approach to ethical sourcing and environmental impact to be able to explain this to customers and the team.

Benefits

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per your contracted hours) per year to volunteer in the local community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed