R00337308 - Customer Growth Strategy Manager | Financial Services - Remote

ManpowerGroup WorkMyWay•Milwaukee, WI

4d•Remote

About The Position

As a Manager, Customer Growth Strategy, you will help Financial Services organizations uncover growth opportunities, improve customer experiences, and develop strategies that create measurable business value. You will work at the intersection of strategy and execution, translating customer needs and business objectives into differentiated offerings, actionable roadmaps, operating models, and transformation plans. The role combines human-centered design, commercial strategy, and technology fluency, including the use of AI-enabled delivery methods and enterprise AI tools to accelerate research, synthesis, ideation, prototyping, and strategic decision-making. You will partner with clients to identify and prioritize opportunities based on customer needs, market trends, business performance, and competitive insights; build business cases and value realization plans; and support transformation initiatives that drive revenue growth, engagement, operational improvement, and market expansion. You will lead customer research, develop customer-centered solutions, assess end-to-end journeys, and recommend improvements across people, processes, technology, data, and operating models. You will also help clients understand the implications of emerging technologies such as AI and support responsible adoption. The position includes leading client-facing workstreams, collaborating with multidisciplinary teams, mentoring junior team members, and partnering across Accenture Song and the broader Accenture organization. You will communicate insights and recommendations through executive presentations and business cases, and help clients align around strategic priorities and investment decisions. Travel may be required, varying from 0 to 100% based on business need and client requirements; the role also states travel up to 50% as required.

Requirements

At least 5 years of experience in growth strategy, customer strategy, innovation, business transformation, management consulting, or a related field within Financial Services.
Experience developing and implementing strategies that produce measurable business outcomes, such as revenue growth, customer engagement, market expansion, or operational efficiency.
Experience leading workstreams and managing teams in client-facing environments.
Bachelor's degree.

Responsibilities

Partner with clients to develop growth strategies across customer experience, products, marketing, digital, commerce, and service.
Translate business objectives into actionable roadmaps, operating models, and transformation plans.
Identify and prioritize growth opportunities using customer needs, market trends, business performance, and competitive insights.
Build business cases and value realization plans to support client investment decisions.
Support transformation initiatives that drive revenue growth, customer engagement, operational improvement, and market expansion.
Lead customer research and insight generation to identify unmet needs, behaviors, and growth opportunities.
Apply human-centered design to develop products, services, experiences, and business models.
Evaluate opportunities using desirability, viability, and feasibility frameworks.
Facilitate workshops and collaborative sessions to align clients and internal teams on priorities and strategic direction.
Evaluate end-to-end customer journeys and identify experience gaps and improvement opportunities.
Recommend changes across people, processes, technology, data, and operating models to improve customer experiences.
Support the design and implementation of customer-centric transformation programs.
Help clients assess the impact of emerging technologies, including AI, on customers, business models, and growth strategies.
Use AI-enabled tools and delivery methods to accelerate research, analysis, concept development, and strategic planning.
Incorporate AI-driven insights into growth strategies while supporting responsible and effective adoption.
Lead workstreams and collaborate with multidisciplinary teams across strategy, design, technology, data, marketing, and operations.
Coach and mentor junior team members and contribute to a collaborative, high-performing team culture.
Partner across Accenture Song and the broader Accenture organization to deliver integrated client solutions.
Develop presentations, business cases, and executive communications that turn complex insights into actionable recommendations.
Help clients build alignment around strategic priorities and investment decisions.
Travel to support client engagements as required.