Customer Growth Representative

KENNICOTT BROS CO•Alsip, IL

4d•Onsite

About The Position

Direct Bloom, the customer-facing digital ordering brand of Kennicott, is seeking a Customer Growth Representative. This role is responsible for acquiring new B2B customers and expanding an existing portfolio by promoting the adoption of self-serve online ordering. Success in this position requires fast trust-building, polished virtual presentations, and strong follow-through from initial onboarding to repeat purchasing. It is primarily a virtual-first sales role, involving high-touch onboarding followed by weekly touchpoints to drive adoption, retention, and growth.

Requirements

Proven B2B sales and prospecting skills with strong closing discipline
Polished virtual presence and the ability to build rapport quickly
Comfortable leading live website demos and training customers on self-serve ordering
Strong organization, ownership, and follow-through
Customer-first problem solving and calm execution when issues arise
Intermediate MS Excel skills required
4+ years of B2B sales or business development experience required
Proven track record of new customer acquisition and sustained growth within a book of business

Nice To Haves

CRM tracking experience preferred
Experience preferably in the floral industry
Experience in wholesale, perishable goods, logistics, or distribution is a plus
Bachelor’s degree preferred or equivalent experience

Responsibilities

Prospect, qualify, and win new B2B customers through outbound calls, email, and virtual meetings
Lead professional virtual presentations and live website demonstrations
Convert prospects into purchasing customers and drive early repeat ordering
Deliver high-touch onboarding to ensure customers can self-serve successfully online
Maintain weekly customer touchpoints to reinforce ordering habits and grow spend
Own and grow a book of business through consistent follow-up and relationship management
Coordinate with internal teams to resolve issues quickly and protect customer trust
Track activity, onboarding status, and customer performance using Excel and sales tools