Customer Growth Partner (CPG/Retail)

Naviga•Dallas, TX

1d•Hybrid

About The Position

This senior-level role is designed for a strategic growth professional who thrives on managing and expanding high-value, enterprise-level accounts. You will inherit a portfolio of established strategic accounts in the CPG and Retail sectors, including a major global enterprise account, with the goal of driving these relationships toward an ideal value of $3M-$4M. This is a "farming" and partnership role where you will act as a business peer to client stakeholders, ensuring their digital transformation and AI-enabled initiatives align with their overarching business goals.

Requirements

Proven expert in account farming and client relationship management with over 15 years of experience in delivery engagement or account management.
Strong background in IT services and consulting, specifically within the CPG and Retail domains.
Experienced in managing enterprise-level accounts starting at the $1M level and scaling to $4M+.
Skilled in executive presence and storytelling, with the ability to influence stakeholders at the CXO level.
Knowledgeable in digital transformation trends, including AI, GenAI, and cloud-native solutions, and able to frame them in a business context.
Technically grounded individual who likely started in delivery or engineering and successfully transitioned into a growth-focused role.
Spent the last decade focused on account management within the U.S. market.
Deep familiarity with current industry trends and a robust professional network.
Comfortable moving conversations beyond technology to address broader organizational challenges.
Background should reflect a successful evolution from hands-on project delivery to strategic account leadership, where you have consistently delivered multi-million dollar growth within the CPG or Retail verticals.

Responsibilities

Own and expand relationships within existing strategic client accounts to identify new revenue opportunities.
Act as a trusted advisor to CXO-level executives, leading strategic discussions that align technology investments with business outcomes.
Drive value creation conversations focused on productivity, operational efficiency, and cost optimization.
Advocate for AI and digital solutions, using modern terminology to articulate how GenAI can transform customer business outcomes.
Collaborate closely with internal delivery and solution teams to craft differentiated value propositions and proposals.
Maintain a weekly onsite presence at client locations to strengthen engagement and proactive problem-solving.
Manage the financial health of assigned accounts, including P&L ownership and achieving annual growth targets of $3M-$4M.