Customer Growth Account Manager (CGAM)

Tricentis•Austin, TX

About The Position

This is not a traditional Customer Success role. We are looking for someone who can operate as a strategic partner, project manager, and business driver for our customers — someone who doesn’t just maintain relationships but actively drives outcomes. As a Customer Growth Account Manager at Tricentis, you will own a portfolio of customers and be responsible for ensuring they: Successfully adopt our products Achieve meaningful business value Renew on time Expand their investment with us. You are the person making sure nothing falls through the cracks — and that the customer actually gets where they said they wanted to go.

Requirements

Experience in Customer Success, Account Management, or Sales in a SaaS environment
Strong project management and organizational skills
Ability to manage multiple stakeholders and priorities
Experience working with enterprise or mid-market customers
Comfort owning commercial conversations (renewals, expansion, etc.)
Excellent communication skills
Highly organized and never lose track of details
Proactive, not reactive
Comfortable being direct with customers when needed
Know how to drive accountability without damaging trust
Use systems to your advantage
Think in terms of outcomes, not activities
Embrace change and adapt quickly
Must be authorized to work in the U.S. without current or future sponsorship.

Nice To Haves

Experience in quality engineering, DevOps, or test automation
Experience with Salesforce, Gainsight, or similar tools
A track record of driving measurable customer outcomes

Responsibilities

Understand what your customers are trying to achieve
Help them plan how to get there
Hold them (and us) accountable to progress
Drive action to fix issues that are off track
Keep customers aligned to goals and timelines
Track progress and follow up relentlessly
Ensure the right resources are engaged at the right time
Build relationships across end users, technical teams, champions, stakeholders, and executive leadership
Tailor your message for each level of the organization
Own renewals from strategy to close
Identify expansion opportunities
Ensure no renewal becomes a last-minute fire drill
Work closely with Sales, Professional Services, Product, and Support teams
Bring teams together to solve customer problems
Be curious about AI and how it impacts our customers
Use AI tools to improve your own productivity
Continuously find smarter ways to manage your accounts