Customer Fulfillment Specialist

United Precision Corp.•Washougal, WA

14d•$35 - $38•Onsite

About The Position

The Customer Fulfillment Specialist builds strong relationships with external customers and internal teams through responsive communication, follow-up, feedback, and fulfillment of the sales order cycle. This customer-centric role requires learning United Precision Corporation products and processes and communicating that information effectively to customers. The position is primarily external-facing and collaborates with multiple internal departments to support timely order fulfillment. The role tracks fulfillment activities from quoting and supplier qualification through order processing, delivery notification, and follow-up on outstanding actions. It also maintains order and correspondence information in the SAP ERP system, supports demand forecasting and purchasing, inventory, or production planning, and identifies opportunities to improve processes and grow the business. This is a full-time, on-site, non-exempt position based at 4100 S Grant St, Washougal, Washington. Work is generally performed in an office/warehouse environment and may involve frequent interruptions and irregular work schedules. The position is subject to pre-employment drug screening and ITAR-related employment eligibility requirements. Visa sponsorship is not available.

Requirements

Bachelor's degree in a related field or a combination of experience.
At least 3 years of experience in a customer-facing role, such as customer success, order fulfillment, or account management.
Strong phone, written, and verbal communication skills, with excellent presentation skills.
Strong knowledge of ERP systems; SAP is preferred.
Strong organization and attention to detail, with the ability to prioritize tasks and escalate when needed.
Demonstrated ability and desire to work and excel in a small, growing, fast-paced company environment.
Ability to meet the physical demands of the role, including walking, standing, sitting, climbing, stooping, kneeling, and crouching.
Ability to safely operate equipment.
Excellent manual dexterity and hand/eye coordination; vision requirements include color vision and depth perception.
Must be legally authorized to work in the United States and meet applicable ITAR eligibility requirements.

Nice To Haves

Prior experience in the aerospace and/or defense industries.
Experience working with senior- and executive-level customers.

Responsibilities

Track fulfillment activities accurately and on time, including initial quoting, supplier qualifications, order processing, delivery notifications, and outstanding action items.
Enter orders, communicate new product setups, update delivery and recovery dates, track progress and completion, and record activities and correspondence in the SAP ERP system.
Build relationships with assigned customers, address issues and concerns, and provide responsive feedback and solutions after analyzing order progress.
Coordinate with manufacturing, quality, purchasing, engineering, finance, and other internal teams to ensure sales orders move through the pipeline.
Develop expertise in UPC products to provide customers with accurate product information.
Identify business growth opportunities, market trends, and customer feedback.
Measure product demand or prepare forecasts from pending or historical orders and develop purchasing, inventory, or production plans to support fulfillment.
Manage time effectively and reprioritize work to support seamless, timely order delivery.
Develop and share best practices to improve process quality, effectiveness, and efficiency.
Maintain correspondence records, identify trends, and suggest product or service revisions based on recurring questions or complaints.
Perform additional duties as assigned.