Customer Fulfillment Specialist

United Precision Corp.•Washougal, WA

13d•$35 - $38•Onsite

About The Position

The Customer Fulfillment Specialist builds relationships with external customers and internal teams through responsive communication, follow-up, and management of the sales order cycle. This customer-centric role requires learning UPC products and processes and communicating information accurately to customers. The position is primarily external-facing and works across departments to support timely order fulfillment. The role tracks fulfillment activities from quoting and supplier qualification through order processing, delivery notification, and resolution of outstanding action items. It uses the SAP ERP system to enter orders and correspondence, communicate new product setups, update delivery and recovery dates, and track order progress and completion. The specialist also supports demand forecasting and purchasing, inventory, or production planning, identifies business growth opportunities, and suggests improvements based on customer feedback and recurring questions or complaints. This position is full-time and expected to be performed onsite at 4100 S Grant St, Washougal, Washington. Work is generally performed in an office/warehouse environment, with frequent interruptions and irregular work schedules. The workplace is drug-free, and the role is subject to applicable drug testing. Employment is subject to ITAR eligibility requirements; visa sponsorship is not available.

Requirements

Bachelor's degree in a related field or a combination of experience.
At least 3 years of experience in a customer-facing role, such as customer success, order fulfillment, or account management.
Strong phone, written, and verbal communication skills, with excellent presentation skills.
Strong knowledge of ERP systems, preferably SAP.
Well-organized, with exceptional attention to detail and the ability to prioritize tasks and escalate when needed.
Demonstrated ability and desire to work and excel in a small, growing, fast-paced company environment.
Ability to meet the position's physical requirements, including walking, standing, sitting, climbing, stooping, kneeling, and crouching; safely operating equipment; and manual dexterity and hand-eye coordination.
Color vision and depth perception.
Legal authorization to work in the United States and eligibility for facility access and employment under ITAR requirements.
Ability to meet applicable pre-employment and post-offer drug-testing requirements.

Nice To Haves

Prior experience in the aerospace and/or defense industries.
Experience working with senior- and executive-level customers.

Responsibilities

Track fulfillment activities accurately and on time, including initial quoting, supplier qualifications, order processing, delivery notification, and communication about outstanding action items.
Enter orders and activities or correspondence in the SAP ERP system; communicate new product setups; update delivery and recovery dates; and track progress and completion.
Build relationships with assigned customers, address issues and concerns, and provide responsive feedback and solutions after analyzing order progress.
Coordinate with manufacturing, quality, purchasing, engineering, finance, and other internal teams to maintain the flow of sales orders through the pipeline.
Develop expertise in UPC products to provide customers with accurate product information.
Identify business growth opportunities, market trends, and customer feedback.
Measure product demand or prepare forecasts based on pending or historical orders, and develop purchasing, inventory, or production plans to support order fulfillment.
Manage time effectively and adapt to shifting priorities to support seamless, timely order delivery.
Develop and share best practices to improve process quality, effectiveness, and efficiency.
Maintain correspondence records, identify trends, and suggest product or service revisions based on recurring questions or complaints.
Perform additional duties as assigned.