Customer Fulfillment Rep

Gexpro Services•Greenville, SC

About The Position

The Customer Fulfillment Representative serves as the interface between Gexpro Services and its customers, ensuring orders are fulfilled in a timely and satisfactory manner. The role spans customer service, warehouse operations, and sales support. It includes coordinating warehouse activities, managing customer accounts and inquiries, processing orders, and handling inventory and transportation tasks. The representative uses warehouse and IT systems to manage inventory and shipping workflows, and uses a company vehicle to transport and stock inventory at off-site customer locations up to three times per week. The position also contributes to a safe work environment and provides tactical sales support to the Program Manager as needed. The position requires the ability to perform essential duties with or without reasonable accommodation, demonstrate effective customer service and integrity, and work productively as part of a team or work group. Management may assign or reassign duties and responsibilities.

Requirements

A high school diploma or GED is preferred.
Valid driver's license.
Previous experience overseeing general supply chain management processes in a warehouse environment is preferred.
Ability to stand continuously, lift up to 50 pounds unassisted, and perform repetitive hand use/manual dexterity tasks.
Strong time-management, multitasking, prioritization, and problem-solving skills.
Ability to communicate effectively with coworkers and organize and prioritize work to meet customer requirements.
Goal-oriented and self-motivated, with the ability to work independently and as part of a team.
Customer-oriented, with solid verbal and written communication skills.
Knowledge of and proficiency with computers and Microsoft Office applications, including Word, Excel, and Outlook, and internet use.
Ability to work overtime when necessary.

Nice To Haves

Customer service and/or warehouse experience in a distribution environment.

Responsibilities

Lead and coordinate warehouse operations, including delivery scheduling, inbound and outbound processes, safety requirements, and special customer requirements.
Manage customer accounts, including order entry and inquiries, order status, inventory inquiries, customer fulfillment, and transportation management to analyze and resolve customer needs.
Process purchase orders and communicate shipping confirmations in response to tactical customer inquiries.
Use WMS and other IT systems to manage inventory and complete shipping, receiving, picking, and put-away of parts and customer orders.
Use the company vehicle to transport and stock inventory in appropriate shelves or bins at off-site customer locations, up to three times per week.
Use an RF scanner to obtain bin inventory quantities for QAD uploads and allocate material in the QAD system.
Contribute to a culture focused on employee safety and immediately address safety concerns.
Provide tactical sales support to the Program Manager as needed.