Customer Fulfillment Rep

Gexpro Services • Greenville, SC

5d

About The Position

The Customer Fulfillment Representative serves as the interface between Gexpro Services and its customers, ensuring customer orders are fulfilled in a timely and satisfactory manner. The role spans customer service, warehouse operations, and sales support. It includes coordinating warehouse processes, managing customer accounts and inquiries, using warehouse and information systems to handle inventory and orders, and transporting and stocking inventory at off-site customer locations. The representative also contributes to a safe workplace and provides tactical sales support to the Program Manager as needed.

The job description outlines the general nature and level of work for this position; it is not an exhaustive list of duties. Management may assign or reassign responsibilities. Employees are expected to perform essential duties with or without reasonable accommodation and demonstrate customer service, integrity, and productive teamwork.

Requirements

• A high school diploma or GED is preferred.
• Valid driver's license.
• Previous experience overseeing general supply chain management processes in a physical-demand warehouse environment is preferred.
• Ability to stand continuously, lift up to 50 pounds unassisted, and perform repetitive hand use/manual dexterity tasks.
• Strong time-management, multitasking, prioritization, and problem-solving skills.
• Ability to communicate effectively with coworkers and organize and prioritize tasks to meet customer requirements.
• Goal-oriented and self-motivated, with the ability to work independently and as part of a team.
• Customer-oriented and motivated, with solid verbal and written communication skills.
• Knowledge of and proficiency with computers and Microsoft Office applications, including Word, Excel, Outlook, and Internet.
• Ability to work overtime when necessary.

Nice To Haves

• Customer service and/or warehouse experience in a distribution environment is a plus.

Responsibilities

• Lead and coordinate warehouse operations, including delivery scheduling, inbound and outbound processes, safety requirements, and special customer requirements.
• Manage customer accounts through order entry, order inquiries and status, inventory inquiries, fulfillment, and transportation management to analyze and resolve customer needs.
• Handle tactical customer inquiries, including processing purchase orders and communicating shipping confirmations.
• Use WMS and other IT systems to manage inventory and complete shipping, receiving, picking, and put-away of parts and customer orders.
• Use a company vehicle to transport and stock inventory in appropriate shelves or bins at off-site customer locations, up to three times per week.
• Use an RF scanner to obtain bin inventory quantities for QAD uploads and allocate material in the QAD system.
• Promote a culture focused on employee safety and immediately address safety concerns.
• Provide additional tactical sales support to the Program Manager as needed.

Benefits

• Competitive compensation.
• Medical, dental, vision, life, and pet insurance.
• Flexible Spending Accounts.
• Employee assistance program and health wellness programs.
• 401(k) available immediately with a competitive match.
• Several paid holidays and paid time off, including personal, sick, and vacation time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED