Customer Fulfillment Coordinator

Gal Manufacturing, a Vantage Elevation Company•New York, NY

2d•$25 - $30•Onsite

About The Position

The Customer Fulfillment Coordinator coordinates customer pickup operations and supports end-to-end order fulfillment while maintaining accurate River Parts Warehouse (RPW) inventory. This position partners with Sales, Planning, Purchasing, Production, Shipping, and Packing Bench personnel to ensure customer orders are processed accurately, completed on time, and released efficiently. The role also provides a professional customer experience and supports operational continuity across the Customer Counter and RPW functions.

Requirements

High School Diploma or GED required
Two or more years of experience in customer service, manufacturing support, inventory control, shipping, order fulfillment, or a related operation
Experience using an ERP system
Proficiency with Microsoft Office applications, including Excel, Outlook, and Word
Strong customer-service orientation and the ability to communicate professionally in person, by phone, and through email
Strong organizational skills and the ability to prioritize multiple responsibilities in a fast-paced manufacturing environment
High level of accuracy when processing orders, completing ERP transactions, and maintaining inventory records
Ability to create, release, monitor, and complete work orders and related order-fulfillment transactions in the ERP system
Working knowledge of inventory transfers, replenishment, adjustments, cycle counts, and transaction controls
Ability to identify order or inventory discrepancies, investigate root causes, and coordinate timely resolution
Ability to collaborate effectively with Sales, Planning, Purchasing, Production, Shipping, and Packing Bench personnel
Adaptability and willingness to cross-train across Customer Counter and RPW/Packing Bench operations
Commitment to safety, housekeeping, standard work, and continuous improvement

Nice To Haves

associate degree in business, supply chain, logistics, or a related field is a plus
Infor VISUAL Version 9 experience is preferred
Experience processing customer transactions, payments, or order documentation is preferred

Responsibilities

Delivering a professional, efficient, and accurate customer pickup experience from order receipt through customer release.
Processing customer pickup transactions, payments, required documentation, and ERP updates in accordance with established procedures.
Creating, releasing, monitoring, and completing work orders within the ERP system to support customer pickup and order fulfillment.
Reviewing open customer orders, identifying risks to completion, and communicating status updates to Sales and other internal stakeholders.
Verifying part numbers, quantities, documentation, and order accuracy before releasing material to the customer.
Coordinating order preparation, staging, packaging, and pickup readiness with Packing Bench and Shipping personnel.
Resolving customer pickup issues and order discrepancies while maintaining professional communication and a high level of service.
Maintaining RPW inventory through replenishment, inventory transfers, adjustments, cycle counts, and other required ERP transactions.
Investigating inventory discrepancies and supporting corrective actions to protect inventory accuracy and system integrity.
Coordinating order flow with Planning, Production, Purchasing, Shipping, and Packing Bench teams to support customer commitments.
Maintaining accurate ERP records, transaction documentation, pickup records, and other operational files.
Supporting standard work, process improvements, visual controls, and other initiatives that improve fulfillment lead time, inventory accuracy, and customer experience.
Maintaining a safe, organized, and professional work environment and promptly escalating safety or operational concerns.
Cross-training and providing operational support across Customer Counter and RPW/Packing Bench functions as business needs require.
Performing other duties as assigned by management.