Customer Fleet Manager

Finning • Red Deer, AB

3d • Onsite

About The Position

The Customer Fleet Manager is accountable to improve the overall lifecycle of assigned customer’s fleet through the logistical planning of the scheduled maintenance and repairs of customer’s machinery. Success in this role requires strong communication skills, problem‑solving ability, and a solid understanding of fleet operations, logistics, and industry regulations. This role is a Monday to Friday position located in Red Deer.

Requirements

• Minimum 3-5 years of experience managing customer service contracts through coordinating stakeholders.
• Strong understanding of warranty and good will processes

Nice To Haves

• HET ticket is an asset
• Equivalencies with commensurate experience will be considered.

Responsibilities

• Develop strong working relationships with the Customer, the Condition Monitoring team, the Reporting Analyst, the Preventive Maintenance team, and the Sales and Operations Team
• Liaise between local branches, the customer, and end-user customers to identify required maintenance and repairs
• Based on customer requirements, plan and schedule maintenance and repairs to ensure proper execution and on-time completion
• Represent the company in an ethical and professional manner
• Create and follow work orders through execution and ensure accurate invoicing
• Define metrics for Analyst to prepare and maintain metrics, including utilization, preventative maintenance execution and machinery health
• Interpret outputs and schedule and lead all internal and customer meetings to provide current customer fleet status, identify priorities and any other specific request/needs
• Provide forecast of required products, parts, and assets needed on an ongoing basis

Benefits

• We prioritize creating a diverse and inclusive environment.
• We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.
• As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.
• We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.
• Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees