About The Position
At Wolseley Canada, our competitive advantage is found in the knowledge and insights that exist in every corner of the organization. Here, you will build strong relationships and support essential sectors that touch the lives of Canadians. Every day, we show up with intention and pride; towards ourselves, our associates, and our customers. You will have a solid foundation to try new things, discover new possibilities, challenge yourself, and grow your career. Does this sound like a place you’d like to work? Wolseley Canada is the nation’s leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products. When you work here, you gain a network of opportunities in a place where you are valued and standards are higher. Join the pros! In this role you are responsible for the collections and client services service support to Wolseley Canada’s customer accounts. This is a 6-month contract.
Requirements
- Minimum of 3-5 years of Credit/Collections experience; proven track record of prior collections success
- Experience working in a customer service role
- Strong verbal and written communication and negotiation skills
- Professional and courteous demeanor
- Ability to work independently
- Microsoft Office experience preferred (i.e. – Word, Excel, and Outlook)
- Attention to detail and accuracy
- Ability to exercise judgment
- Effective listening skills
- Excellent organizational, time management and interpersonal skills
- This position requires the result of a satisfactory criminal record check.
Nice To Haves
- CCP designation or in pursuit of obtaining CCP designation is an asset
Responsibilities
- Resolving delinquent accounts by collecting overdue payments
- Encourage and promote our self-service website: Wolseley Express
- Handling high-volume inbound calls from customers with invoicing and payment inquiries
- Perform, track, and documents collections activities
- Handle and resolve inquiries from customers, branch staff, etc. through phone and/or email.
- Research and solve disputes within policy parameters
- Resolve invoicing issues causing payment delays, and promote electronic invoicing.
- Resolve customer discrepancies such as: cash discount charge-backs, terms disputes, skipped invoices, unauthorized deductions and misapplied payments.
- Identify and escalate accounts that require third party or legal actions
- Reconciliation of client accounts as required
- Monitor and manage “shipment on hold/notification display” screen within authorized limits.
Benefits
- Regular business hours Monday to Friday (hybrid work schedule - 3 days in office, 2 days remote)
- Professional development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
