Customer Experience & Traveler Support Co-Op

EF Education First / Hult • Cambridge, MA

6d • Hybrid

About The Position

We are seeking a motivated and detail-oriented Customer Experience and Traveler Support Co-Op to temporarily join our team. This role offers a unique opportunity to gain hands-on experience in customer service, account administration, and event coordination. The co-op will assist Account Managers and Traveler Support Specialists in creating impactful materials, handling customer correspondence, and supporting loyalty initiatives to enhance customer satisfaction.

Requirements

• Currently pursuing a degree in Business Administration, Marketing, Communications, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Attention to detail and a proactive approach to problem-solving.

Nice To Haves

• Previous internship or work experience in customer service, business development, marketing, or event coordination is a plus but not required.

Responsibilities

• Assist Account Managers in developing and refining materials such as presentations, proposals, reports, and marketing collateral.
• Support in drafting, proofreading, and managing communication with clients, ensuring timely and professional responses to inquiries.
• Spend 10-20 hours a week responding to customer inquiries via Salesforce chat.
• Assist in identifying and implementing improvements to enhance the customer journey and experience based on feedback and data.
• Provide general support to Account Managers and Traveler Support Specialists.
• Coordinate logistics and support for Group Leader Loyalty Events, ensuring smooth execution and positive attendee experience.
• Manage event-related correspondence, including invitations, confirmations, and follow-up communications.
• Pull, organize, and maintain data related to event participation, loyalty metrics, and feedback for reporting and analysis.
• Collaborate with internal teams to ensure accurate tracking and documentation of loyalty program activities.

Benefits

• Hands-on experience in customer experience management, business development, and event coordination.
• Insight into market research, competitive analysis, and loyalty program management.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
• Skills in creating professional materials, handling client communications, and organizing events.
• Networking opportunities and mentorship from experienced professionals.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed