Customer Experience Support
About The Position
Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams. This role involves booking loads, entering customer orders, scheduling pick-up and delivery, tracing loads, and assisting internal customers with load-related problems. The position also requires monitoring freight in transit and handling customer location requests for appointments. Additionally, general administrative and clerical duties such as processing and coding documents, maintaining records and files, and compiling and arranging data are expected.
Requirements
- High School Diploma/GED with less than 1 year of working experience
- Ability to communicate effectively
- Ability to multitask
- Ability to prioritize
- Ability to quickly learn new systems
- Keyboarding and typing
- Ability to meet or exceed customer needs and expectations and provide excellent service
- Ability to process information with high levels of accuracy
Nice To Haves
- Clerical/Administrative experience
- Customer Service/Account Manager experience
- Transportation/Logistics experience
Responsibilities
- Book loads and enter orders tendered from customers.
- Schedule pick-up and delivery.
- Trace and obtain load updates.
- Assist internal customers with problems on loads.
- Monitor freight in transit and customer location requests for appointments.
- Perform general administrative duties.
- Perform clerical duties (processing and coding documents, maintaining records and files, etc.).
- Compile and arrange data.
Benefits
- medical benefit
- dental benefit
- vision benefit
- 401(k) retirement plan
- life insurance
- short-term and long-term disability coverage
- paid time off commensurate with tenure (includes vacation and sick time)
- six weeks of paid maternity leave
- two weeks of paid parental leave
- six paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
