Customer Experience Supervisor

Gemini, Inc. • Cannon Falls, MN

15h • $68,785 - $85,982 • Onsite

About The Position

Gemini is looking for a talented Customer Experience Supervisor to join the team at our location in Cannon Falls, MN! This position is responsible for processes and systems related to the servicing of customers and support of the Customer Experience team members. In this role, you will direct the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction and provide team members with the appropriate training, tools, direction, and motivation to enable their success. Come be a part of a positive, people-first culture that is focused on leveraging each team members’ strengths to help bring our customers’ unique signage products to life!

Requirements

• Strong leadership, coaching, communication, interpersonal, and problem-solving skills.
• Must be highly organized with the ability to perform multiple tasks and effective prioritize.
• Working knowledge of budgets and financial statements.
• Knowledge of scheduling practices.
• Ability to influence and adapt to continuous improvement driven change.
• Bachelor’s degree from a four-year college (preferred) or a two-year associate degree and a minimum of five years of experience in similar role.
• Supervisory experience in a customer service or production environment.
• Strong leadership, communication, interpersonal relationship, and problem-solving skills.

Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include safety, interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Directs staffing, training, and performance evaluations to develop and improve the customer experience function. Supports new orientation and develops a culture that welcomes and engages new members.
• Coaches and motivates the team in providing daily customer service and technical advice. Actively develops people to take on roles of greater responsibility.
• Maintains group and individual records (attendance, tardiness, vacations, etc.) for performance evaluations, disciplinary actions, and guidance in the professional development of group members.
• Assists sales and engineering with new product research, customer requirements and market trends.
• Be an intermediary/liaison for internal customers (i.e. production, accounting, IT, etc.) & external customers to resolve conflicts, solve problems, clarify requirements and negotiate resolutions customers.
• Travel required which includes but not limited to trade shows, customer locations and other Gemini facilities to improve communication and determine training opportunities.
• Assist in the preparation and presentation of information at department meetings as required.
• Maintain an exemplary customer service/problem solving attitude and handle difficult customer situations to our customer’s satisfaction.
• All other duties as needed for the benefit of the group or organization.

Benefits

• $0 Health Insurance Premium for Employee-Only Coverage (Plus low-cost premiums for other coverage levels!)
• 4% Retirement Match with Profit Sharing
• Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
• Dental, Vision, Disability and Life Insurance
• Get Paid Weekly
• Use of Company Owned Resort in Hayward, WI
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree