Customer Experience Supervisor I - Washington Sq

Penney OpCo LLC • Tigard, OR

9d

About The Position

The Customer Experience Supervisor I is accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives, and delivering company checkout experience strategies. The supervisor directs customer service activities throughout the store, models outstanding service, and helps resolve customer issues. The role also oversees cashier training and checkout processes, manages resources during changing traffic levels, and supports hiring, orientation, scheduling, and ongoing associate training.

The position supports company shrink and safety initiatives and is expected to meet established performance standards, including credit program participation, product and service sales, customer service, profit, productivity, and attendance. Success in the role calls for a growth mindset, critical thinking, leadership, accountability, excellent implementation, and a focus on results.

Responsibilities

• Act as a role model for the Manager on Duty program while directing customer service activities throughout the store.
• Model and hold the team accountable for outstanding customer service; greet and assist customers, enlist help from other team members when needed, and listen to and resolve customer issues.
• Maximize sales and service by ensuring appropriate staffing and managing FIND more, credit, rewards, and gift card programs.
• Train, mentor, and coach cashier associates on checkout procedures and service behaviors.
• Observe checkout activity and ensure associates follow checkout experience processes; monitor associate efficiency using Point of Sale productivity metrics.
• Shift resources to checkout areas in response to store traffic and reduce peak-period wait times using Mobile Point of Sale, Satellite Registers, and Expeditor stations.
• Partner with others to stock Impulse fixtures and identify checkout supply needs.
• Create and monitor open requisitions, route qualified applicants to the appropriate hiring manager, and coordinate the interview Talent Tryout process.
• Schedule and coordinate new hire orientations and training, administer ongoing associate training, and partner with the Sales Floor Supervisor and General Manager on training compliance.
• Review schedules and make productive edits to optimize resources.
• Support company shrink and safety initiatives and meet established performance standards for credit, product and service sales, customer service, profit, productivity, and attendance.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, if eligible.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Eligible associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed