Customer Experience Specialist

Maguire • Sioux Falls, SD

8d • Onsite

About The Position

Maguire builds and maintains water towers and storage systems that communities across the country depend on. As an industry leader for over 100 years, Maguire is evolving with a growing focus on delivering an exceptional and consistent customer experience. The company is seeking a Customer Experience Specialist who takes ownership, thrives in a fast-paced environment, and is energized by solving problems from start to finish. This is a hands-on, cross-functional role where the specialist will work directly with customers and internal teams to ensure issues are resolved and expectations are exceeded, rather than a call-center position.

Requirements

• Associate or bachelor’s Degree in Business, Communications or equivalent field preferred.
• 2–5 years of experience in customer service, customer success, account coordination, or a similar role.
• Strong communication skills (written and verbal)
• Highly organized with the ability to manage multiple priorities and follow through to completion
• Problem-solver with a strong sense of ownership and accountability
• Ability to work cross-functionally with multiple teams
• Strong computer skills and comfort working in digital systems
• Experience in construction, industrial services, utilities, or B2G environments preferred.
• Familiarity with CRM or customer tracking systems is preferred.
• Experience working in a fast-paced, operations-driven organization

Responsibilities

• Serve as a primary point of contact for customers, ensuring timely, professional, and clear communication.
• Take ownership of customer inquiries and issues from initial contact through final resolution.
• Build strong, trust-based relationships with customers and internal stakeholders.
• Coordinate with Maintenance, Construction, Sales, and Finance teams to drive resolution, not just communication.
• Track and follow up on open issues to ensure nothing falls through the cracks.
• Escalate issues appropriately while maintaining accountability.
• Document all customer interactions and account activity within the system of record.
• Identify recurring issues, gaps, or inefficiencies and provide actionable feedback to leadership.
• Support the development of improved processes that enhance the customer experience.
• Develop a strong working knowledge of Maguire’s services and offerings.
• Understand customer needs in a B2G, infrastructure-driven environment.

Benefits

• Impact: Help deliver critical infrastructure that communities rely on every day
• Ownership: Take real responsibility and see your work through to completion
• Growth: Be part of a company actively evolving how it serves customers
• Team-Oriented Culture: Work closely with cross-functional teams committed to doing things the right way
• Stability + Opportunity: Join a 100+ year company with a strong foundation and forward momentum

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree