Customer Experience Specialist
About The Position
The Mission: Simplifying Home Electrification At Venture Home, we believe the transition to a clean-energy home should be straightforward and stress-free. We’re moving beyond just solar panels to help homeowners fully electrify their lives—from smart energy management to sustainable power. Our goal is to replace the typical headaches of home improvement with a process that is transparent, efficient, and genuinely rewarding. To achieve this, we need more than just technical experts; we need professionals who are energized by helping others. We are looking for empathetic communicators and proactive problem-solvers who take pride in delivering a seamless customer journey and ensuring our clients feel supported every step of the way.
Requirements
- We are looking for individuals who naturally radiate positive energy and possess an "extreme ownership" mindset.
- You’re a "Happy Warrior": You maintain a resilient, customer-first attitude even when things get busy.
- You’re a Communication Pro: You have a gift for making people feel comfortable and valued through your writing and speech.
- You’re Detail-Obsessed: You understand that in home electrification, the little things are the big things.
- You’re Tech-Savvy: You’re comfortable navigating CRMs and eager to use AI to amplify your personal touch.
- You’re a Team Player: You thrive in a collaborative, in-office environment where we celebrate wins together.
- Experience: Prior experience in customer success, hospitality, or solar operations is a major plus.
- Skills: Strong interpersonal skills and the ability to juggle multiple priorities without losing your cool.
- Systems: CRM experience is required (we’ll teach you our specific workflow, but you should know your way around a database).
- Presence: This is a full-time, in-office role at our Stamford, CT headquarters. We believe the best customer service magic happens when the team is together!
Nice To Haves
- Prior experience in customer success, hospitality, or solar operations is a major plus.
Responsibilities
- Advocate for the Homeowner: Be the dedicated point of contact, ensuring customers are never left wondering "what’s next?" through proactive updates.
- Master the Tech: Become an expert in home electrification, translating complex solar and energy concepts into simple, relatable wins for our customers.
- Drive the Experience: Manage inbound joy and outbound care via phone, email, and messaging with a "how can I help?" spirit.
- Solve the Puzzle: Work cross-functionally with our field and operations teams to smash roadblocks and exceed expectations.
- Work Smarter: Leverage cutting-edge AI tools, automation, and our CRM to spend less time on busy work and more time building real human connections.
Benefits
- Bonus 10-20k+ of additional potential earnings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
