Customer Experience Specialist (Leasing/Customer Service)
About The Position
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at The Richmond Apartments in Salt Lake City, UT. In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Requirements
- Upbeat attitude
- Communication skills
- Creativity
- Ability to solve problems
Nice To Haves
- Experience in leasing or customer service
Responsibilities
- Put your upbeat attitude, communication skills, and creativity into action.
- Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
- Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
- Answer all phone calls to the property and take detailed notes and information.
- Ensure apartments are ready to show daily and for upcoming move-ins.
- Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
- Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
- Assist in planning community events and social media marketing.
- Organize package room daily as packages are delivered.
- Maintain community-related communications and vendor relationships.
- Begin to kick start your career with room to grow into future management positions.
Benefits
- Competitive base pay
- Quarterly bonus structure
- Full health benefits
- Vision benefits
- Dental benefits
- Life benefits
- Disability benefits
- Generous 401k match
- HSA Company match
- Paid time off – eligible for 3 weeks (120 hours) in 1st year
- 10.5 paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
