Customer Experience Specialist

GSFoods•Ontario, CA

3d•$24 - $26•Onsite

About The Position

Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our teammates who make the difference! The Customer Experience Specialist provides excellent customer service by completing and processing orders. The Customer Experience Account Specialist also finds solutions to order issues and communicating the transit of orders.

Requirements

Excellent skill in both verbal and written communication
Strong organizational skills, great multi-tasker, attention to detail
Not afraid to resolve customer issues.
Thrives in an independent work environment, self-motivated, and structured.
Skill in establishing and maintaining effective working relationships.
Customer Service focus and excellent phone skills.
Proficient in Microsoft office and NAV.
Establish priorities and make decisions.
High School Diploma or equivalent required.
2 years+ of Customer Service experience required.

Responsibilities

Process inbound orders, communicate order status to customers.
Review accuracy of incoming and outgoing orders, collect and input orders submitted via fax, email, voicemail, or on-line order entry transmission.
Build and maintain professional, positive, proactive relationships with customers.
Manage multiple assigned accounts.
Able to meet deadlines including department daily deadlines and seasonal deadlines.
Inform customers of items availability per regular ordering process offering a solution with a substitution including specs while accommodating serving size.
Assist customers daily via telephone and email to provide customer service and resolve problems.
Work with Inventory and Procurement to notify when low stock or out of stock issues at the warehouse level.

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