Customer Experience Specialist at The Melrose Apartments

Cottonwood Residential•Nashville, TN

2d•Onsite

About The Position

As a Customer Experience Specialist at The Melrose Apartments, you will play a key role in ensuring residents feel at home and assisting prospective residents in finding their perfect apartment. Your positive attitude, strong communication skills, and problem-solving abilities are essential for creating a welcoming environment where everyone feels #HomeAtLast. This is a full-time position requiring a flexible schedule that includes evenings and weekends. You will have opportunities for growth into future management roles within Cottonwood Residential, a company committed to innovation and exceptional customer experiences, including the use of Self-Guided Tours.

Requirements

Upbeat attitude
Ability to clearly communicate
Desire to solve problems
Full-time availability
Flexible schedule required
Ability to work weekends and evening hours

Nice To Haves

Eagerness to learn
Embrace new ideas
Create meaningful connections

Responsibilities

Utilize your positive attitude, communication skills, and creativity.
Greet all customers, including prospects, residents, and vendors, with a smile.
Provide prompt and courteous responses to resident and prospect inquiries via phone, email, and text.
Answer all property phone calls and take detailed notes.
Ensure apartments are ready for daily showings and upcoming move-ins.
Conduct regular walks of buildings, amenities, and vacant apartments to ensure quality standards are met, including the tour path and resident welcome experience.
Possess a thorough understanding of pricing and information for all available apartment homes to answer prospective renter questions.
Assist in planning community events and social media marketing.
Organize the package room daily.
Maintain community-related communications and vendor relationships.
Begin your career with opportunities for growth into future management positions.