Customer Experience Specialist

British Swim School of Winston-Salem • Winston-Salem, NC

4d • Onsite

About The Position

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience. A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure that swimmers are safe “at every age and every stage” of life.

Requirements

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Nice To Haves

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Competitive pay based on experience
• Paid training
• Birthday off and paid
• Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-7 pm and on weekends during the morning hours.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees