Customer Experience Associate
Quince
•Remote
About The Position
Be the human heartbeat behind Quince. You’ll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction.
Requirements
- High School diploma or GED
- Minimum 2 years of customer service experience
- Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
- Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
- Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.
Responsibilities
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
- Resolve issues with empathy, turning challenges into positive experiences.
- Navigate tools efficiently while keeping the human touch.
- Share insights and recurring patterns to help improve the experience.
- Become a product expert to guide customers authentically.
Benefits
- Medical
- dental
- vision
- life
- disability
- 401(k)
- 3-week paid training and onboarding
- Set schedule with guaranteed hours
- Referral bonuses of up to $1,000
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
