Customer Experience Associate

Weis Markets•Berwick, PA

1d•Onsite

About The Position

WEIS is seeking a Customer Experience Associate who will be responsible for ensuring customer satisfaction through polite and professional service. Key duties include operating front-end scanning equipment and cash registers, accurately processing transactions, bagging merchandise, and handling various forms of payment and coupons. The associate must maintain proper security measures for cash drawers and adhere to all store and legal guidelines, including those for tobacco and alcohol sales. They are expected to be knowledgeable about weekly ads, marketing promotions, and store layout to assist customers effectively. Additionally, the role involves maintaining general sanitation in the department, following cleaning schedules, and ensuring work areas and equipment meet health and OSHA requirements. The associate is also responsible for continuously improving job performance, utilizing company-provided Personal Protected Equipment (PPE), and cooperating with co-workers and supervisors to ensure smooth department and store function. The company values respect, understanding, appreciation, teamwork, and the growth of its associates and communities.

Requirements

Ability to perform each essential duty satisfactorily with or without an accommodation.
Completed or working towards a High School Diploma or General Education Degree (GED).
No prior experience required.

Responsibilities

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
Follows company policies relating to customer check out to increase customer satisfaction.
Operates front end scanning equipment and cash register.
Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
Responsible for general sanitation in the department.
Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
Disposes of trash properly.
Ensures smooth function of department and store by cooperating with co-workers and supervisors.
Responsible to continuously improve job performance.
Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
May also be called upon to assist in other departments.