HIRING EVENT - Customer Experience Specialist - May 12th and 13th

Orion180•Draper, UT

1d•Onsite

About The Position

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry. Orion180 is proud to call three vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for. JOIN OUR TEAM AS A CUSTOMER EXPERIENCE SPECIALIST! Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion180 in Melbourne, FL, and embark on a journey filled with growth opportunities. We provide comprehensive in-house training to set you up for success from day one. This isn’t just a job—it’s the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond!

Requirements

High school diploma or GED required; must be at least 18 years old.
Ability to obtain a Property and Casualty License
Strong interest in using and promoting innovation and technology; excellent attention to detail, multi-tasking, and customer service skills; strong written, verbal, and listening skills; analytical thinking and decision-making abilities.
Experience with Microsoft Office software and insurance databases.
Ability to build positive relationships with policyholders and agents; reliable, dependable, and punctual with excellent attendance; self-motivated with a strong desire to learn and grow.

Nice To Haves

Background in Personal Lines insurance and familiarity with customer databases or comparable technology.

Responsibilities

Support and empower agents and policyholders.
Use various computer applications with speed and accuracy to deliver top-tier service.
Identify solutions using advanced computer-based resources.
Work in a paperless environment, prioritizing customer privacy.
Apply multiple underwriting guides and manuals effectively.
Make decisions on insurance risks based on completed inspections.
Handle acceptable risks through our system and prepare necessary documents for those that are not.
Manage emails and phone calls from agents and policyholders with professionalism and care.