Customer Experience Specialist

TESTEQUITY HISCO GROUP • Oceanside, CA

16h • Onsite

About The Position

The Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required.

Requirements

• High School Diploma or GED required
• 3+ years of sales related customer service tasks and responsibilities is required
• Excellent communication both verbally and in writing
• Attention to detail
• Microsoft Office skills and knowledge (data entry)
• Prior experience utilizing an ERP system
• Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations
• This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

Nice To Haves

• AA in business is preferred

Responsibilities

• Handle incoming phone calls from our 800 numbers
• Assist customers with placing orders and providing quotes over the phone
• Assist in managing our shared customer support inbox by responding to customer inquiries
• Perform general account management to our smaller, unassigned accounts
• Provide order status to customers via phone or email
• Provide assistance to our customers via web chat
• Respond appropriately to customer requests for information
• Indirectly responsible for product quality
• Perform other duties, and tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED