Bilingual Customer Experience Specialist - Airport - Proactive hiring

Air Canada • Ottawa, ON

11d • Onsite

About The Position

Air Canada is looking for Customer Experience Specialists to join their team at the Ottawa Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey. This role involves representing Air Canada as Ground Hosts and Hostesses in a vibrant and diverse team environment.

Requirements

• Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
• Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
• Ability to walk long distances and stand for long periods
• Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
• The ability to work within strict timelines in order to maintain on-time performance
• Ability to adhere to Air Canada’s attendance and grooming standards
• Previous customer service experience with strong interpersonal skills
• Excellent communication and teamwork skills
• Strong ability to solve problems and find solutions, in line with the guidelines and policies
• Safety and security conscious
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations.

Nice To Haves

• Bilingual in English and French
• Fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.

Responsibilities

• Conduct customer check-in, and prepare and issue boarding passes
• Assist pre-boarding customers and provide information on flight schedules and routes
• Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
• Active movement throughout the airport to attend to the assigned work area

Benefits

• Generous employee travel program for yourself and eligible persons after 28 weeks of service
• Full-time and part-time opportunities available
• Health and dental benefit plans for you and your family
• Training and development tools

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed