Customer Experience Representative - BDL Airport

Enterprise•Windsor Locks, CT

3d•$20•Onsite

About The Position

The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This is a full time opportunity at National/Alamo servicing Bradley International Airport (BDL) with a schedule of 40hrs/week. The pay for this position is $20.19 / hour plus potential to earn incentive pay of up to $3000 per month based on individual performance as well as an opportunity to earn merit increases based on performance. All hours worked between 8:00pm – 3:00am are eligible for an additional $1.00/hour shift differential. The Bradley Airport facility is located at the following address: 180 Schoephoester Rd Windsor Locks, CT 06096

Requirements

Must be at least 18 years of age.
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid US driver's license
Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related incidents on driving record in the past 5 years
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing to accept the starting pay of $20.19/hr plus potential to earn $1/hr shift differential and incentive based bonuses

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training