Customer Experience Specialist - Temp

Agriculture Works Here • Minot, ND

2d • Hybrid

About The Position

AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services. Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers. We are seeking a reliable and customer-focused Temporary Customer Experience Specialist to join our team! This is a part-time role (3 days per week, 8:00 AM–4:30 PM), running from July through February, with some scheduling flexibility as needed. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys a variety of tasks. If you are a proactive individual with strong organizational skills and a passion for customer service, we would love to hear from you!

Requirements

• High school diploma or equivalent.
• Previous office experience preferred but not required.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in basic computer applications and office equipment.

Nice To Haves

• Flexibility to occasional travel when required is important.

Responsibilities

• Answer and manage incoming phone calls, direct inquiries to appropriate teammates, and provide excellent customer service.
• Greet and assist current and potential customers, ensuring a positive and professional experience.
• Key in simple financial transactions and maintain accurate records.
• Scan documents, index them into our system, and ensure proper filing for easy retrieval.
• Monitor inventory levels, order and restock office supplies as needed, and ensure availability of essential materials.
• Assist with preparing for meetings, including ordering and arranging lunch and other refreshments.
• Handle incoming and outgoing mail, distribute it to the appropriate departments or teammates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED