Customer Experience Specialist (Service Business Development Center)
About The Position
At Berlin City Auto Group, every outstanding service experience begins with the first conversation. We're looking for a customer-focused, relationship-driven Customer Experience Specialist to join our growing Service Business Development Center in Portland, Maine. In this role, you'll do much more than answer phones—you'll serve as a trusted first point of contact for our customers, helping them schedule vehicle service, answering questions, and ensuring every interaction reflects the exceptional customer experience Berlin City is known for. No automotive experience is necessary—if you bring a customer service mindset, we'll provide training, tools, and career development to help you succeed.
Requirements
- Minimum of 1 year of customer service experience
- Strong computer skills and confidence learning new technology
- Must be at least 18 years of age
- Authorized to work in the United States
- Ability to successfully pass a pre-employment background check
Nice To Haves
- Previous experience in hospitality, healthcare, banking, retail, customer success, administrative support, contact centers, or concierge-style service is highly valued
- Experience with CRM software or appointment scheduling systems is a plus but not required
Responsibilities
- Deliver an exceptional customer experience during every interaction by phone, email, text, and online.
- Serve as a trusted first point of contact by listening to customer needs and providing personalized solutions.
- Build strong relationships with current and future service customers through proactive communication and follow-up.
- Answer incoming Service Department calls promptly and professionally while creating positive first impressions.
- Schedule service appointments efficiently while maximizing convenience for customers.
- Communicate with customers using their preferred method, including phone, text, and email.
- Follow up with customers to confirm appointments, answer questions, and ensure a seamless service experience.
- Partner closely with the Service Department to provide a consistent, high-quality customer experience from start to finish.
- Maintain accurate customer information within the CRM system to support effective communication and follow-up.
- Resolve customer questions with empathy, professionalism, and urgency.
- Continuously looks for opportunities to exceed customer expectations and strengthen long-term customer relationships.
Benefits
- Paid training with ongoing coaching and professional development
- A career path with opportunities to advance into leadership, service advising, management, and other dealership roles
- Gain experience using modern CRM platforms, scheduling software, and dealership technology that will strengthen your professional skill set
- Competitive hourly pay plus weekly performance bonuses
- Paid time off that begins accruing on your first day
- Comprehensive benefits package including medical, dental, vision, life, and disability insurance
- 401(k) with employer contribution
- Health & Wellness reimbursement of up to $75 per month
- Employee discounts
- Recognition programs that celebrate outstanding customer service and high performance
- A collaborative, team-oriented culture where your ideas and contributions matter
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
