Sr Customer Experience Specialist- Salem, OR
About The Position
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Serve as the primary point of contact for your assigned portfolio of customer accounts, ensuring all customer needs and expectations are met with a high level of service. You will respond to inbound customer calls and emails regarding order inquiries, shipping dates, product issues, order changes, repairs, and RMAs. You will support the full order management process, including order entry, expediting orders, processing change requests, handling returns, monitoring order status, and resolving discrepancies. In this role, you will collaborate closely with cross-functional teams such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues efficiently. You will also assist fellow customer service associates with administrative responsibilities as needed. Your focus will be to help Honeywell remain the customer’s top choice by delivering excellent customer care, building strong business acumen, and contributing to the resolution of complex customer challenges.
Requirements
- High level of service
- Respond to inbound customer calls and emails
- Support the full order management process
- Collaborate with cross-functional teams
- Assist fellow customer service associates with administrative responsibilities
Responsibilities
- Serve as the primary point of contact for assigned customer accounts.
- Respond to inbound customer calls and emails regarding order inquiries, shipping dates, product issues, order changes, repairs, and RMAs.
- Support the full order management process, including order entry, expediting orders, processing change requests, handling returns, monitoring order status, and resolving discrepancies.
- Collaborate with cross-functional teams such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues efficiently.
- Assist fellow customer service associates with administrative responsibilities as needed.
- Deliver excellent customer care, build strong business acumen, and contribute to the resolution of complex customer challenges.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
