Customer Experience Specialist
Reochem•Thornton, CO
•Onsite
About The Position
This role focuses on providing excellent customer service to customers through various channels including in-store, online orders, and email inquiries. The specialist will handle customer interactions, provide product recommendations, resolve issues, and manage retail operations.
Requirements
- Positive attitude
- High School diploma or GED required
- Available to work weekends and events
- Able to adapt to change
- Excellent customer service skills
- Basic Excel skills
- Excellent communication skills including both verbal and written
- Reliable transportation
Nice To Haves
- Detailing experience is preferred
Responsibilities
- Provide world-class customer service to all customers
- Answer phone calls and e-mails in a professional manner
- Assist customers with product recommendations
- Answer customer tickets
- Run reports
- Problem-solve order issues
- Restock retail showroom
- Manage cash box
- Operate POS checkout systems
- Complete basic Excel spreadsheets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
