Customer Experience Specialist 1-Olathe, KS

Allegion • Remote, Kansas, KS

7d • Remote

About The Position

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. The Customer Experience Specialist 1 is responsible for improving the experience of our Allegion affiliates by providing customer service support for business requests in a professional and courteous manner.

Requirements

• 6+ months customer service experience in a fast-paced, collaborative, team environment
• HS Diploma or GED required
• Strong written and verbal communication skills
• Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
• Ability to multi-task, prioritize, and manage time efficiently

Responsibilities

• Demonstrates basic knowledge of the product and product features for one assigned brand.
• Demonstrates basic knowledge of internal processes and system tools.
• Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.
• Gain proficiency in product to understand the needs and expectations of customers.
• Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.
• Act as customer liaison when working with cross-functional teams to resolve customer requests.
• Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.
• Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
• Utilize and manage appropriate ERP business systems.
• Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.
• Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.
• Meet all service level agreements as assigned.
• Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

Benefits

• Health, dental and vision insurance coverage
• 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Competitive paid time off
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
• Opportunity to work from home

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED