Customer Experience Specialist - 11:15 a.m. – 8:00 p.m. (ET)
About The Position
The Customer Experience Specialist provides customer service and administrative support to LifeNet Health’s internal and external customers, partners, and other clients. Answers orders or product inquiries, general billing questions, procedures, policies, and available services. Serves as liaison between Marketing and Sales to LifeNet Health clients. Provides exemplary service support for all calls and orders received in Customer Experience. Receives and processes orders for allograft tissue. Provides professional and courteous customer service and technical support to clients and potential clients striving for the highest level of customer satisfaction and loyalty. Your work will have purpose every single day, contributing directly to life-changing outcomes.
Requirements
- High school diploma or GED
- Two (2) years of customer service experience in a call center, customer service department, or allied health organization.
- Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite.
- Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
- Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery.
- Ability to prioritize multiple, competing priorities and manage time/workload.
- Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
Responsibilities
- Receives and accurately possesses all orders for allograft tissue including returns.
- Partners with other LifeNet Health departments including Finance and Distribution to ensure customer orders are processed and invoiced accordingly.
- Handles and resolves concerns or situations effectively and documents customer complaints.
- Provides customer support to all internal and external clients concerning accounts and orders.
- Rotates on-call responsibilities involving after-hours orders and customer service issues.
Benefits
- Affordable Medical, Dental, and Vision Coverage
- Profit Sharing Plan
- 403(b) Retirement Plan
- Paid Parental Leave
- Corporate Sponsored Events
- Generous Paid Time Off
- Flexible Work Program
- Tuition reimbursement
- Career & Leadership Development
- Wellness Program
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
