Customer Experience Specialist - West Coast

Crecera Brands

1d

About The Position

The Customer Experience Specialist helps all of Marketlab's loyal customers get
their questions answered and inquiries resolved. Our Customer service is
outstanding because this position is consistently seeking to exceed expectations
and deliver the best.

Requirements

• One or more years of related experience and/or training in an office environment.
• Self-directed in completion of daily work and the ability to multi-task.
• Ability to communicate effectively and professionally with external customers and/or co-workers (internal customers).
• Proficient in using Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Consistently exceed all customer expectations.
• Respond to incoming inquiries on orders, product, and pricing with a focus on First Call Resolution.
• Resolve all customer complaints/issues with a sense of urgency
• Multi-task across multiple platforms and conversations, prioritizing phone calls
• Thorough communication with internal partners and customers

Benefits

• Paid parental leave
• Scholarship reimbursement
• 401k match
• Benefits effective day one of employment
• Paid short term disability leave
• Flexibility with work from home
• Generous PTO policy that starts on day one
• Paid holidays
• Health and wellness program
• Employee discount program within our family of companies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed