Customer Experience Specialist

GEICO•Richardson, TX

3d•Onsite

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. The starting salary for this trainee role is $30.53 per hour which is $61,500 annually. Sign on bonus: $1,500 for candidates who hold an adjuster’s license that is active and in good standing. An accident can be scary, and our Dallas, TX Auto Damage team rises to the occasion to provide unparalleled service when our customers need us most. GEICO is looking for highly motivated Customer Experience Specialists who will help manage the end-to-end claims experience for GEICO’s customers, claimants, and partners as they navigate the ins and outs of vehicle repairs. Our team is looking for candidates who are service driven, thrive in environments that require multitasking, and enjoy being on the go! Our industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility. Let GEICO teach you how to manage a claim to ensure that all aspects are resolved quickly and efficiently to help your customers get back on the road. Your unique skillset along with our industry leading training will help you: Understand vehicle estimating and how to navigate the repair process and equitable settlements Oversee rental vehicle authority Manage the fine details of a claim, like car seat replacements or additional covered policy endorsements This is an in-office position which will require candidates to work from our Dallas, TX office located at 2280 N Greenville Ave, Richardson, TX 75082. As a Customer Experience Specialist every day will be spent working directly with GEICO customers, claimants, and other interested parties like tow yards, rental companies, and body shops. Our Customer Experience teams support our customers on the front lines and provide support via phone, email, text or chat options to best serve our customers.

Requirements

Critical thinking and decision making in a dynamic, fast-paced environment
Strong computer proficiency, including familiarity with Microsoft Office Suite
Ability to prioritize work and multi-task, while navigating through multiple business applications
Experience with KPIs and measurable goals
High School Diploma or equivalent required

Nice To Haves

Bachelor's degree
Active Insurance Adjusters license

Responsibilities

Manage the end-to-end claims experience for GEICO’s customers, claimants, and partners.
Understand vehicle estimating and how to navigate the repair process and equitable settlements.
Oversee rental vehicle authority.
Manage the fine details of a claim, like car seat replacements or additional covered policy endorsements.
Provide support via phone, email, text or chat options to best serve our customers.

Benefits

Comprehensive healthcare and well-being support available on Day 1.
401(k) plan with a 6% pre-tax contribution.
100% match of your contributions, up to 6% of your eligible earnings.
Employer contributions added to your account each paycheck and vesting immediately.
Personalized development programs.
Industry leading training.
Certification assistance.
Career mentorship and coaching.
Employee engagement and recognition programs.
Mental healthcare.
Fertility assistance.
Adoption assistance.
Tuition assistance.