Customer Experience Specialist (Service & Support)

Woodland Direct • Auburn Hills, MI

4d • Hybrid

About The Position

At Woodland Direct, customer service isn't just answering calls; it's about delivering consistent, high-quality experiences, solving problems efficiently, and earning customer trust in every interaction. We're looking for someone who takes pride in doing things the right way, communicates clearly, and stays composed under pressure. This role is ideal for someone who values accountability, follows through on details, and wants to grow within a structured, high-performing team.

Requirements

• Strong communication skills (written and verbal)
• Ability to stay organized and manage multiple priorities
• Self-motivated with a high level of accountability
• Comfortable working independently and as part of a team
• Basic computer proficiency and typing skills (35+ WPM)
• High school diploma or equivalent

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and support tickets
• Provide accurate order updates, answer questions, and resolve issues with strong attention to detail
• Manage customer cases from start to finish, ensuring timely and complete resolution
• De-escalate customer and vendor concerns with professionalism and efficiency
• Stay organized across multiple conversations, tickets, and priorities
• Partner with internal teams to resolve more complex customer needs
• Contribute to team performance by meeting service and communication standards

Benefits

• Structured training + ongoing development
• Clear career progression path
• Performance-driven team environment
• Competitive pay and benefits
• A role where your work directly impacts customer experience and business success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees