Customer Experience Specialist in Training – Retail Operations (Western Canada)

Loblaw Companies Limited•Calgary, AB

47d•CA$52,000 - CA$71,500•Hybrid

About The Position

This role partners with No Frills Owner-Operators and their teams to ensure stores are operationally prepared to deliver a consistent, high-quality shopping experience. The position works behind the scenes to support store readiness through merchandising, inventory planning, seasonal execution, and operational programs. It is a retail operations role focused on enabling store teams to successfully execute key initiatives that enhance the in-store customer experience. Participants gain hands-on exposure to the operational and strategic pillars that drive the No Frills business. Through close partnership with multiple Owner-Operators and store teams regionally, you’ll build the skills needed to support store performance, optimize operations, and implement programs that strengthen the customer experience.

Requirements

Minimum 2+ years of retail leadership or management experience in a fast-paced environment.
Extensive travel required across Western Canada (BC, Alberta, Saskatchewan, and Manitoba)
A strong customer-centric mindset, with a proven ability to enhance customer experience through operational efficiency and strategic solutions.
Experienced in coaching, leading and motivating teams to achieve operational excellence.
Strong diagnostic analytical skills for root cause analysis and problem-solving.
Proven ability to manage multiple concurrent projects and adapt to evolving priorities.
Excellent communication, facilitation, presentation, and interpersonal skills for influencing and training diverse groups.
Proficiency in retail operational systems and/or willingness to rapidly master new technologies; prior Perpetual Inventory Management experience (SAP, IPFR, BOSS, planograms, perpetual inventory, Sweda Mart) is a significant asset.
A collaborative spirit with the self-discipline and motivation to work independently.
Reflective of Loblaw Culture, Leadership Behaviours and Shared Values.

Responsibilities

Serve as a Subject Matter Expert (SME) on advanced retail systems and operational processes (e.g., SAP, IPFR, BOSS, Planogram, Perpetual Inventory, Sweda Mart), applying expertise to analyze and optimize product flow, ordering, and inventory management for enhanced efficiency and accuracy.
Actively contribute to the development, testing, and implementation of improved operational and merchandising processes and standards.
Collaborate with stores to drive consistent execution of company policies, strategic initiatives, and high visual merchandising standards, identifying variances and providing expert coaching.
Act as a strategic liaison between Merchandining and Operations, actively contributing to business unit discussions and translating insights to facilitate program execution and resolve critical store-level issues.
Conduct comprehensive store performance analyses through regular visits, delivering constructive feedback, identifying priority assistance needs (e.g., merchandising, shrink), and co-creating/tracking data-driven action plans with store leadership.
Analyze customer feedback and product requests to inform and enhance merchandising and operational strategies, ensuring an elevated customer experience and optimized product offering.
Strategically guide departments to meet and exceed budgetary goals and key performance indicators (KPIs), while providing expert operational support to resolve complex external and internal challenges.
Provide strategic direction and hands-on support for new store openings and major refurbishments, leading the design and delivery of impactful merchandising workshops, and ensuring stringent compliance with all directives and brand standards.
Champion and actively contribute to cultivating diverse, inclusive, and belonging-focused teams through effective coaching and collaborative leadership.