Customer Experience & Sales

Altus NZ Limited • Hamilton, ON

9d • Onsite

About The Position

Altus is seeking an ambitious and customer-focused individual to join their Industrial Aluminium team as a Customer Experience & Sales representative. This role, based at their Distribution Centre in Hamilton, offers hands-on experience across the sales process, from managing customer enquiries and preparing quotes to identifying opportunities and converting sales. The representative will work closely with sales and operations teams, playing a key role in supporting customers and day-to-day distribution activity. It's an excellent opportunity to develop commercial and technical knowledge, building a foundation for a future career in Account Management or technical sales.

Requirements

• Experience in customer service, internal sales, trade counter, or similar customer-facing roles.
• Strong verbal and written communication skills, with the ability to build positive relationships with customers and colleagues.
• A high level of attention to detail and accuracy.
• Well-developed administrative and organisational skills.
• Good numerical aptitude, including the ability to work with measurements and unit conversions.
• A practical, solutions-focused approach and the confidence to think creatively when solving problems.
• The ability to thrive in a fast-paced environment, balancing multiple priorities while working closely with sales and operations teams.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• A willingness to learn, take initiative, and develop a long-term career in technical sales.

Nice To Haves

• Experience in a customer service, internal sales, or trade counter role within an industrial, manufacturing, engineering, or distribution environment.
• Eagerness to learn about products, industry, and customers, with a genuine interest in developing a career in sales.

Responsibilities

• Building strong relationships with customers and delivering an exceptional customer experience.
• Preparing quotations, processing orders, and ensuring customer requirements are met accurately and efficiently.
• Identifying and maximising sales opportunities with both existing and prospective customers.
• Working closely with Account Managers to support the growth and development of customer accounts.
• Resolving customer enquiries and issues while proactively identifying opportunities to improve processes and service delivery.
• Assisting with inventory management, including stock monitoring and stocktakes.
• Providing general administrative support and assisting warehouse operations as required.
• Collaborating with sales, operations, and logistics teams to ensure the smooth and efficient delivery of customer orders.

Benefits

• Collaborative team environment
• Opportunity to be an essential contributor to the business
• Pre-employment medical and drug/alcohol test (as a requirement for successful applicants)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed