Customer Experience Representative - Sussex location

SiteOne Landscape Supply•Village of Lisbon, WI

5h•Hybrid

About The Position

Our Customer Sales & Service Representatives are knowledgeable, energetic, and consistently deliver the best overall customer experience. In this role, you will support customers across both the showroom and order fulfillment process while partnering with sales and operations teams. This position supports Reinders, a SiteOne company, and serves commercial and residential customers in the green industry. To succeed, you must be passionate, customer-focused, and thrive in a fast-paced environment.

Requirements

High school diploma or equivalent preferred
Minimum of 1–2 years of experience in customer service, retail, or wholesale environment
Strong customer service and interpersonal skills with the ability to build lasting relationships
Excellent communication skills (in-person and phone) and attention to detail
Ability to think quickly, solve problems, and make sound decisions in a fast-paced environment
Strong organizational skills with the ability to manage multiple priorities
Basic math skills and comfort working with order entry and inventory systems
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems and technologies
Self-motivated, team-oriented, and accountable with a positive attitude

Nice To Haves

Inventory management and order fulfillment experience is a plus
Green industry knowledge (landscape, irrigation, turf, or related markets) preferred

Responsibilities

Demonstrate exceptional customer service to all customers by building strong relationships and ensuring a positive experience
Assist customers with questions, product selection, and order placement—in person, over the phone, and through electronic channels
Accurately enter and manage sales orders, including pricing, order status, and customer information
Coordinate order fulfillment, including pulling, picking, staging, and preparing orders for pickup or delivery
Monitor and communicate inventory levels, shipment status, and delivery timelines to customers
Follow up on quotes and orders to ensure timely completion and customer satisfaction
Resolve customer concerns, including order discrepancies, billing issues, and product questions
Proactively identify opportunities to grow sales through upselling, cross-selling, and promoting products, services, and seasonal offerings
Develop and maintain knowledge of product lines to provide recommendations and alternatives to customers
Assist with merchandising, showroom organization, and inventory management, including seasonal transitions
Partner with branch leadership and cross-functional teams to improve processes and adopt new technologies
Maintain a safe working environment while assisting with warehouse and showroom activities