Customer Experience Representative | Work From Home
About The Position
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. This opportunity is ideal for professionals who enjoy helping others, solving problems, and building lasting client relationships in a fully remote environment. Whether you're beginning your career or bringing experience in customer service, retail, healthcare, hospitality, education, or administrative support, we'll provide the training, mentorship, and resources needed to help you succeed. No prior insurance experience is required. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the professional development and long-term success of our representatives. Our fully virtual environment promotes collaboration, continuous learning, and career advancement while providing the flexibility to work from home.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Attention to detail and accuracy
- Self-motivation with the ability to work independently
- Professionalism and integrity
- Positive attitude and willingness to learn
- Commitment to delivering exceptional customer service
- Comfort using computers and virtual communication platforms
Nice To Haves
- Experience in Customer Service
- Experience in Client Relations
- Experience in Administrative Support
- Experience in Retail
- Experience in Hospitality
- Experience in Healthcare
- Experience in Education
- Experience in Call Center Operations
- Experience in Sales
Responsibilities
- Meet with clients virtually through Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain products and services clearly and professionally
- Assist clients with applications, enrollment, and policy updates
- Provide ongoing customer support and follow-up communication
- Build strong, long-term client relationships
- Maintain accurate client records and documentation
- Collaborate with team members to deliver an outstanding client experience
- Participate in structured virtual training and coaching
- Develop communication, customer service, and leadership skills
- Learn industry products, systems, and best practices
- Collaborate with a supportive remote team
- Continue growing through mentorship and professional development opportunities
Benefits
- 100% Remote Work
- Flexible scheduling after training
- No commuting
- Modern virtual work environment
- Comprehensive onboarding and training
- Weekly coaching and mentorship
- Leadership development opportunities
- Performance-based career advancement
- Promotion from within
- Weekly Pay & Performance Incentives
- Weekly performance-based compensation
- Performance bonuses
- Leadership recognition opportunities
- Career advancement based on performance
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Residual income opportunities
- Union-supported work environment
- Leadership conferences and professional development events
- Advanced virtual technology and collaboration tools
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
