Customer Experience Representative

Azelis•San Marcos, CA

1d•Hybrid

About The Position

The Customer Experience Representative is responsible for opening and maintaining customer accounts, resolving customer issues, and providing customer support via telephone and email. This role involves handling customer requests such as order tracking, billing questions, and product documentation, as well as identifying and forwarding sales opportunities. The job description will be reviewed and updated periodically, and duties may be modified at management's discretion.

Requirements

High school diploma or GED, at a minimum.
At least one (1) year of job-related experience.
Working knowledge of PC based desktop computers and server-based networks.
Working knowledge of MS Word, Excel and PowerPoint.
Reliable attendance
Ability to read and interpret business documents
Maintains confidentiality and security of sensitive company information.
Ability to analyze and solve problems.
Works well and communicates effectively with others.
Ability to prepare reports, correspondence and memos.
Maintains accurate and complete records.
Pays attention to detail.
Ability to plan, organize, prioritize, multi-task and use time productively and efficiently.
Provides prompt and courteous customer service.
Basic mathematical skills are required. Must have the ability to calculate figures and amounts such as discounts interest and commissions.
Must have basic skills involving the ability to apply common sense understanding to carry out written or oral instructions.
Regularly required to sit, communicate, normally by talking, listening, writing and typing, move about the office, usually by standing and walking, reach with arms and hands, inspect by taste, touch, smell and sight.
Occasionally required to stoop, kneel, climb and balance.
May be required to lift up to 10 lbs.
Required to operate telephones, computers and other standard office equipment.

Nice To Haves

College degree preferred.

Responsibilities

Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
Forwards sales opportunities to management and sales department by collecting customer information and analyzing customer needs.
Provide Customer support via telephone and email communication.
Handles incoming customer requests such as order tracking, billing questions, product documentation, and other general customer inquiries.
Other duties as maybe assigned by management from time to time.