Customer Experience Representative

SNDL Inc. • Red Deer, AB

3d • Onsite

About The Position

Value Buds is seeking a motivated and dependable Customer Experience Representative to join their team. As a Customer Experience Representative, you will be the face of the brand, providing exceptional service while helping customers navigate the world of cannabis. This role is ideal for someone who enjoys building relationships, is eager to learn, and wants to make a positive impact in a growing industry. Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Their mission is to deliver compelling value to cannabis consumers by offering high-quality cannabis products in convenient locations at everyday low prices.

Requirements

• Customer service, retail, or hospitality experience is an asset
• Strong communication skills and a customer-first attitude
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
• Minimum age requirement based on province (18/19+)
• Ability to stand for extended periods and lift up to 40 lbs
• Eligible to pass a Criminal Record Check

Responsibilities

• Create a welcoming experience for every customer
• Provide product recommendations and cannabis education
• Operate the POS, handle payments, and issue receipts
• Restock shelves and support basic inventory tasks
• Ensure compliance with cannabis regulations, including ID verification

Benefits

• Career growth and internal promotion opportunities
• In-depth product training and ongoing learning
• Supportive, team-oriented environment
• Employee product discounts across our retail banners
• Competitive wages and flexible scheduling options
• Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support
• Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed