Seasonal Customer Experience Representative - Gulf Shores Airport

Enterprise Holdings•Gulf Shores, AL

23h•Onsite

About The Position

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. The pay for this position starts at $18.80 / hour plus monthly bonus opportunities. This position is located at the Gulf Shores Regional Airport (GUF) 3190 Airport Drive Gulf Shores, AL 36542 The seasonal window starts on or after May 12th, 2026 and ends on or before October 19th, 2026. This position cannot exceed 180 days.

Requirements

Must be at least 18 years old
High School Diploma or G.E.D. required
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have a minimum of 2 years of continuous customer service or sales experience in retail, guest services, or administrative support
Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned