Seasonal Customer Experience Representative - Lansing Airport
About The Position
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Opening available at the following branch location: Marquette Airport: 225 Airport Ave Gwinn, MI, US, 49841 This is a seasonal position with a starting rate of pay $18.00/ hour. The seasonal window starts May 2026 and will end on or before October 31st, 2026. This position cannot exceed 180 days. This position pays $18 / hour and is located at the Lansing Airport - 4100 Capitol City Blvd, Lansing, MI 48906. We have the following schedules available: Monday: 11:00am to 8:00pm Tuesday: 11:00am to 8:00pm Wednesday: 11:00am to 8:00pm Thursday: 11:00am to 8:00pm Friday: OFF Saturday: OFF Sunday: 11:00am to 8:00pm Or Monday: 9:00am to 6:00pm Tuesday: OFF Wednesday: OFF Thursday: 9:00am to 6:00pm Friday: 9:00am to 6:00pm Saturday: 9:00am to 6:00pm Sunday: 9:00am to 6:00pm Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Requirements
- High School Diploma or G.E.D. required
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Must be at least 18 years old
- This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being eligible to re-apply
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
