Customer Experience Representative
About The Position
At Applied Maintenance Supplies and Solutions (MSS), a division of Applied Industrial Technologies, the Customer Experience Representative helps achieve sales objectives through effective customer service and communication. The role services and sells to customers throughout an assigned district, maintains existing vendor-managed inventory setups, and plans and organizes new customer locations. It offers an immediate impact on customers and company performance, with personal earnings tied to results. The position is expected to be performed onsite and reports to the Customer Service Manager. Applied Industrial Technologies describes its culture as friendly and inclusive, with healthy competition, rewards, and opportunities for career advancement. The company encourages employees to contribute ideas and is an equal opportunity employer committed to fair treatment and growth opportunities.
Requirements
- Ability to solve problems in situations where problems and solutions are familiar, or where only limited standardization exists.
- Ability to communicate detailed information, often involving customer needs and wants.
- Ability to organize and plan short- and long-term projects.
- Ability to manage multiple tasks at once.
- Ability to communicate effectively in writing and verbally with all levels of the organization, outside of voicemail.
- Must be authorized to work in the United States; visa sponsorship is not available.
- The position is expected to be performed onsite.
Nice To Haves
- Experience in outside sales and strength in consultative sales.
- Some knowledge of industrial products.
Responsibilities
- Interact extensively with sales representatives and customers to clarify needs and research different situations.
- Communicate with customers to identify potential growth opportunities and product-line extensions.
- Provide customer feedback and suggestions to management and the sales team.
- Provide spot-buy capabilities to increase customer satisfaction.
- Help cover gaps when sales representatives are on vacation or sales territories are open.
- Learn, enforce, and support corporate policies and guidelines in a consistent, professional manner.
- Maintain a professional image.
- Complete paperwork necessary to fulfill position responsibilities.
- Service and sell to customers throughout an assigned district.
- Maintain existing vendor-managed inventory setups and plan and organize new customer locations.
- Achieve sales objectives through effective customer service and communication.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
