Customer Experience Representative

Smoky Mountain Harley - Davidson•Maryville, TN

18h•$16 - $17•Onsite

About The Position

Smoky Mountain Motor Company is seeking a Customer Engagement Representative to support multiple Harley-Davidson dealerships and retail locations. In this role, you'll be the first point of contact for many customers, helping create an exceptional experience while working alongside our sales teams to turn interest into appointments, visits, and ultimately ownership. This is a fast-paced, customer-focused role for someone who enjoys building relationships, staying organized, and keeping multiple conversations moving forward.

Requirements

Enjoy talking with people and building relationships
Organized, detail-oriented, and reliable with follow-up
Can manage multiple conversations and priorities at once
Comfortable making outbound calls, texts, and emails
Thrive in a fast-paced, team-oriented environment
Comfortable using computers, CRM systems, and communication tools
Regular Saturday and Sunday availability is required.

Nice To Haves

Customer service, retail sales, hospitality, appointment setting, call center, BDC, or other customer-facing roles.
Motorcycle experience is a plus, but a positive attitude, strong communication skills, and a willingness to learn are even more important.

Responsibilities

Respond to customer inquiries by phone, text, email, chat, and website leads
Schedule showroom appointments, demo rides, events, and Riding Academy classes
Follow up consistently with prospective customers throughout their buying journey
Re-engage inactive and previous customers through outbound communication
Maintain accurate customer records in the CRM
Work closely with sales team members on shared customer opportunities
Support dealership promotions, events, and marketing campaigns