Customer Experience Representative
About The Position
At Drain Masters, we believe a great customer experience starts with great questions. As our Customer Experience Representative, you'll be the first person customers speak with when they need help. Many callers are stressed, frustrated, worried, or facing an urgent plumbing or drain issue. Your role is to bring calm, confidence, and professionalism to every conversation while helping customers take the next step toward a solution. This is more than answering phones. You are the bridge between our customers and our service team. Every conversation is an opportunity to build trust, create confidence, and help someone solve a problem.
Requirements
- Strong communication and listening skills.
- Friendly, confident phone presence.
- Ability to stay calm under pressure.
- Comfortable handling difficult conversations.
- Detail-oriented and organized.
- Coachable and willing to follow established systems.
Nice To Haves
- Previous experience in customer service, call centers, hospitality, retail, medical offices, dispatching, or administrative support is a plus.
Responsibilities
- Answer inbound customer calls, texts, and messages.
- Build trust and confidence with customers.
- Schedule service appointments and dispatch opportunities.
- Gather accurate customer and job information.
- Document conversations thoroughly and accurately.
- Help calm anxious customers and de-escalate upset callers.
- Communicate the value of our services without relying on price.
- Support technicians by providing complete and accurate call information.
- Follow proven customer service and call-handling processes.
Benefits
- Competitive Hourly Pay + Performance Incentives
- Professional training and development.
- Opportunities for growth and advancement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
