Customer Experience Representative

Midland Scientific Inc•Davenport, IA

2h•$20 - $25•Onsite

About The Position

As a Customer Experience Representative, you will be the voice of our brand, responsible for delivering exceptional service and support to our customers across various channels. You'll play a key role in ensuring customer satisfaction, loyalty, and advocacy. This is a fully in-person position with typical office hours (8:30-5) M-F. Hourly starting rate of $20-25 with total rewards package totaling up to $46,000 - $58,000 annually.

Requirements

Ability to perform work accurately and thoroughly.
Ability to actively attend to, convey, and understand the comments and questions of others.
Ability to use thinking and reasoning to solve a problem.
Ability to communicate effectively with others using the spoken word.
Ability to communicate in writing clearly and concisely.
Ability to deal with others in an antagonistic situation.
Ability to take care of the customers; needs while following company procedures.
Ability to pay attention to the minute details of a project or task.
Ability to work at a sustained pace and produce quality work.
Ability to exhibit a cheerful demeanor toward others.
Possessing the trait of being organized or following a systematic method of performing a task.
Ability to identify alternative solutions to a problem and to select the best option; the ability to identify the system component that is causing the error, as well as the options available for resolving it and completing the task.
Ability to effectively build relationships with customers and coworkers.
Ability to work independently to stay focused and complete the task.
Ability to utilize the available time to organize and complete work within given deadlines.
Ability to complete assigned tasks under stressful situations.
High school diploma or equivalent.
One to three years experience working in a laboratory preferred.
Must be proficient in Microsoft Office, know how to use the internet for research, as well as adapt easily to new systems.
Sit 75% of the workday; Use computer keyboard, 10 key, and other office equipment

Nice To Haves

Bachelor's Degree in a Science field preferred.
One to three years experience working in a laboratory preferred.

Responsibilities

Serve as the first point of contact for customer via phone & email.
Resolve customer inquiries, issues, and complaints promptly and professionally.
Enter customer orders into the ERP system
Provide accurate information about products, services, policies, and procedures
Collaborate with internal teams to ensure customer needs are met effectively.
Document customer interactions and feedback to help improve processes and products.
Identify opportunities to enhance the customer experience and suggest improvements.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide exceptional customer service. Utilize knowledge, experience, & collaboration with others to improve the overall customer experience.
Perform other duties as assigned.