Customer Experience - Customer Experience Representative I

Continental Battery Systems • Irving, TX

2d • Onsite

About The Position

Continental Battery Systems is a rapidly growing North American PE-backed company looking to add a highly-skilled, energetic, and collaborative employee to our team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization. Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself. Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service.

Requirements

• Energetic
• Customer-focused
• Determined to add value within a fast-paced organization
• Service-oriented and friendly attitude
• Helpful and persuasive

Nice To Haves

• Career-minded candidate

Responsibilities

• Retain current customers, improve current customer relationships, obtain referrals form current customers, and grow sales volume and profitability with current customers.
• Perform regular and accurate reporting to support sales planning and analysis activities.
• Prepare written quotations and negotiations.
• Record successful processes and procedures required to carry out all functions.
• Perform deliveries to support the customer relationship regularly, including managing and replenishing consignments.
• Expand sales by obtaining and developing new customers within an assigned territory or market; generates leads continually.
• Demonstrate excellence consistently and contribute to process improvements.
• Pursue and maintain preferred vendor status with clients.
• Create and maintain promoters (raving fans) of clients.
• Continually contact existing clients via, phone, email, and face to face to build and maintain a positive relationship between the customer and the Company.
• Maintain relations with key personnel (decision maker, AR person, key sales persons for customer), and any customer staff interfaced with.
• Present a service-oriented and friendly attitude.
• Obtain referrals from customers.
• Generate leads, qualify leads, convert leads to prospects, convert prospects to customers, convert customers to promoters.
• Track regular sales patterns of customers and analyze data for changes in buying habits and opportunities to grow sales.
• Be aware of customer business changes.
• Guard customers, know their buying habits, and anticipate their needs.
• Educate customers on products that service their needs.
• Identify helpful opportunities for customers through expanding the use of Company products and services.
• Maintain accurate documentation of all customer transactions.
• Record daily activity/call reports concerning customer-related activities for quotes, orders, and relationships.
• Compile accurate reports.
• Ensure the timely collection of payment for all orders.
• Coordinate daily with supervisor to achieve targeted sales objectives.

Benefits

• Medical
• Dental
• Vision
• Substantial 401k match
• Robust voluntary benefits package
• PTO and paid holidays off
• Significant employee product discounts (up to 12% over cost!)
• Training and resources investment
• Company discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed